For safety and hygiene reasons we do not allow the return of medicines and medical aesthetic products.

We kindly request that you open and check all the contents of your order upon receipt.

Any issues must be reported to our pharmacy team immediately after delivery with full details of the discrepancy by telephone on 0208 545 7731 or by email (

If a return is accepted for a damaged or faulty product by pharmacy team, please ensure that the agreed returns method is followed and the item is returned as received.

Your statutory rights are not affected.